Returns & Exchanges

At Punky Colour, we want you to be obsessed with your vibrant new look; if you are not completely satisfied, you can return your unopened products within 30 days of purchase. Please note that for safety and hygiene reasons, used or opened hair dyes and chemicals cannot be returned.

1

Initiate Your Request

Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization number.

2

Pack Your Products

Securely place the unused items in their original packaging, ensuring all seals are intact to prevent damage during transit.

3

Label and Ship

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing